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Important Information for Our Valued Customers

At MedbeW, we are committed to genuine medicines, healthcare excellence, and transparency. To keep everything transparent, here are a few important points you should know:

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We Follow the Law

1. Prescription Required for Certain Medicines

  • Medicines falling under Schedule H, H1, and X (e.g., antibiotics, antidepressants, sedatives) require a valid prescription from a registered doctor.
  • You must upload the prescription while placing the order.
  • One prescription = one-time use only.

2. Delivery from Licensed Pharmacy

  • All medicines are dispatched from our licensed retail pharmacy under the supervision of a qualified pharmacist.

3. No Sale of Narcotics or Banned Drugs

  • We do not sell narcotic drugs or habit-forming substances (e.g., morphine, codeine) as they require special licenses and strict protocols.
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Delivery & Shipping Rules

4. Delivery Available Only in Permitted Areas

  • We currently deliver in areas where local drug authorities allow online sale and delivery of medicines.
  • Some states may restrict interstate online pharmacy deliveries.

5. Emergency & Life-Saving Drugs

  • For urgent needs (e.g., insulin, cardiac drugs), we recommend local in-store pickup or contacting nearby emergency services.
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Your Safety & Privacy

6. Genuine Medicines Only

  • We source directly from authorized distributors and top brands.
  • All medicines are stored under proper conditions and come with expiry and batch details.

7. Your Health Data is Safe

  • We follow strict data privacy norms.
  • Your prescriptions and order details are never shared without consent.
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Medbew Diagnostics

8. Powered by Thyrocare

  • Our diagnostic services are powered by Thyrocare, India's first fully automated diagnostic laboratory.
  • We ensure NABL/CAP accredited test results for maximum accuracy and reliability.

9. Home Sample Collection

  • Book a test online and our certified phlebotomists will collect samples from the comfort of your home.
  • Strict hygiene and safety protocols are followed during sample collection.
  • Digital reports are delivered directly to your registered email and account.
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Medbew Polyclinic

10. For Patients

  • Book appointments Online through Find a Doctor or Offline (In-Clinic) with specialist doctors.
  • Access digital prescriptions instantly after your consultation.
  • Seamless follow-up consultations and health record management.

11. For Doctors

  • Expand your clinical practice with our state-of-the-art infrastructure.
  • Manage your appointments digitally.
  • Flexible slot management for your consultations.
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Limitations You Should Know

12. We Cannot Replace a Doctor

  • We do not offer medical advice. Always consult a qualified doctor for diagnosis and treatment.

13. Verification Time May Delay Orders

  • Orders requiring prescription verification may take a few extra hours to process.
  • This ensures your safety and legal compliance.

14. Returns & Exchanges are Limited

  • As per regulations, medicines once sold cannot be returned unless:
    • They are damaged
    • You received the wrong item
    • The product is expired
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We're Here to Help!

If you have any doubts or questions, please reach out to our support team. We're happy to explain any rule or guide you step-by-step.

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