Privacy Policy

At MedbeW, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal, medical, and payment information when you use our website (medbew.com) and our services.

1. Information We Collect

• Personal Information: Name, email, phone number, address, and other details you provide while placing orders or creating an account.
• Medical Information: Prescriptions, lab test details, health history, and other health-related data required to provide our services.
• Payment Information: Payment method details, billing address, and transaction information for processing orders securely.
• Website Usage Data: IP address, device information, browser type, and pages visited to improve the MedbeW website experience.

2. How We Use Your Information

• To process orders, deliver medicines, and provide lab test results to your doorstep.
• To verify prescriptions and communicate order status or queries.
• To provide access to OPD services, doctor appointments, and lab bookings.
• To improve our website, services, and overall customer experience.
• To comply with applicable pharmacy and healthcare regulations in India.

3. Sharing Your Information

• We do not sell or rent your personal information to third parties.
• Your data may be shared with:
  • Licensed doctors providing consultations at MedbeW facilities.
  • Authorized diagnostic labs for lab test bookings and report delivery.
  • Payment processors for order transactions.
  • Regulatory authorities if required by law.

4. Security of Your Information

• We implement strict technical and organizational measures to protect your information against unauthorized access, misuse, or disclosure.
• All prescriptions, lab reports, and payment information are stored securely with restricted access.
• We regularly review security protocols to ensure the highest standard of data protection.

5. Cookies and Tracking

• Our website uses cookies to enhance user experience, maintain cart and login sessions, and analyze usage trends.
• Cookies help personalize content, remember preferences, and improve service delivery.
• You may choose to disable cookies in your browser, but some website functions may not work properly.

6. Prescription and Health Data

• Uploaded prescriptions are used only for order verification and fulfillment.
• Lab test data is shared only with authorized diagnostic labs providing the service.
• All medical data is strictly confidential and not used for marketing purposes without your consent.

7. Your Rights

• You may request access to, correction, or deletion of personal and medical information stored by MedbeW.
• You can opt out of receiving promotional communications at any time.
• Requests can be sent via email or our support page.

8. Third-Party Services

• Third-party service providers, such as payment processors or diagnostic labs, may process data on our behalf.
• We ensure these providers comply with privacy and security standards.

9. Minors

• MedbeW does not knowingly collect personal or medical information from individuals under 18 without parental consent.

10. Changes to Privacy Policy

MedbeW may update this Privacy Policy from time to time. The latest version will always be posted on this page. We encourage you to review it periodically.